Refund Policy

Refunds and Cancellations

Salama Web Hosting reserves the right to cancel any account at any time with or without notice.

Misuse or Service Abuse may result in the suspension or termination of your services. No refunds will be issued for services which are suspended or terminated (see: Acceptable Use Policy).

30-Day Money-Back Guarantee

Customers may cancel at any time via a cancellation request. Salama Web Hosting gives you an unconditional 30 day money back guarantee on managed shared, reseller, VPS and backup storage hosting solutions for first-time customers. There are no refunds on dedicated servers, administrative fees, install fees for custom software, domain name purchases, SSL Certificates, or Web Design. Refund requests after the initial 30 days will not be refunded. Refund guarantee provisions up to one refund per user. Subsequent refund requests will not be honored.

Requirements for Eligibility

Only first-time accounts are eligible for a refund. For example, if you've had an account with us before, cancelled and signed up again, you will not be eligible for a refund, or if you have opened a second account with us.

Monthly, Quarterly, Semi-Annually, and Annually payment plans are only refundable on or before the 30th day of service, and are not refundable after the 30th day of service. When paying through any gateway, refunds will only contain the amount received by us after gateway fees are deducted from the payment.

Gateway / Currency-Specific Refund Details

PayPal and Credit Card Payments. In the event that refunds are issued for services paid by PayPal or Credit Cards, the refund will be issued back to the original payment source/account used at purchase. Refunds will be issued in the amount received by us after gateway fees are deducted from the payment (Net Funds Received).

Account Balance Payment. In the event that refunds are issued for services paid by Account Balance, the refund will be issued as Account Balance and will be added to the client's existing credit balance. Account Balance credit will be automatically applied against future invoices. Transactions for adding Account Credit are non-refundable.