Frequently Asked Questions
Here you will find answers to some of the most frequently asked questions about our web hosting products.
Different domains can coexist as long as they have different extensions (e.g., .com vs. .net). however, if it involves trademark infringement, you may need to seek legal advice.
Whois is a public database that stores information about registered domain names, including the registrant's contact information unless domain privacy protection is enabled.
You can manage your domain settings, such as dns records, renewals, and privacy options, through our domain management interface.
Premium domains are high-value domains that are often shorter, more memorable, or contain popular keywords. these domains are usually more expensive than standard domains.
You have the rights to use the domain name for as long as you continue to renew it. ownership depends on continuous renewal and adherence to registration policies.
A domain extension (also known as a top-level domain or tld) is the suffix at the end of your domain name, like .com, .org, or .net. choose an extension that suits your business, target audience, and availability.
Most domain registrations are non-refundable, but you can check our refund policy for specific details regarding your purchase.
A domain name is the address people use to access your website, while a website is the collection of pages and content that users see when they visit that address.
Dns changes can take up to 24-48 hours to propagate across the internet, though it often happens much faster.
Dns (domain name system) translates your domain name into an ip address that web browsers use to load your website. proper dns setup ensures that visitors can reach your site without issues.
A subdomain is an extension of your domain name, such as blog.yourcompany.com. you can create subdomains through our control panel.
You can check domain availability using the search feature on our website. simply enter the desired domain, and we'll show you whether it's available.
No, you cannot register a domain that is already owned by someone else. however, you can try to contact the current owner to purchase it or choose an alternative domain name.
If you don’t renew your domain name before it expires, it will go into a grace period where you can still renew it, but after that, it may become available for others to register.
Yes, you can point your existing domain to our hosting services by updating the domain's dns settings.
Domain privacy protection hides your personal information (like your name, address, and email) from public whois databases, helping to prevent spam and identity theft. it is recommended for most users.
Yes, you can transfer your domain to our hosting service. the process usually takes 5-7 days and may involve unlocking your domain with your current registrar and obtaining an authorization code.
You can register a domain name through our platform by searching for the desired domain, checking its availability, and purchasing it directly from us.
A transfer request may be denied for various reasons, such as if there is evidence of fraud, a dispute over who the domain registrant is, or if the requirements are not met.
It usually takes between 30 minutes and six days for the transfer to complete. our blog post how long does a domain transfer take?, has lots of information on domain transfer time.
It’s easy! just head to your salama hosting account and follow the instructions on our transfer statuses article to track your move.
If you want to move your domain to another namecheap account, you can choose to change ownership.
please be aware that domain ownership change is final, and if you want to get your domain back, you must contact the new owner to reverse this action.
The 60-day is an icann policy to help prevent domain hijacking when transferring between two registrars.
First, you need to check if your domain meets transfer requirements, then you need to get your authorization code, and finally, submit your domain for transfer. you can find out more information in our article, how to transfer a domain.
Yes, you can receive a full refund for any reason within 14 days. for refunds after the 14-day period, check out our refund policy.
Yes you can. an auto-responder is a program that, when setup for your email address, sends out an automatic pre-set reply to an email, as soon as it is received at this email address.
We take a zero tolerance stance against sending of unsolicited e-mail, bulk emailing, and spam. "safe lists", purchased lists, and selling of lists will be treated as spam. any user who sends out spam will have their account terminated with or without notice.
Yes you can create mailing lists and add/delete users, select a moderator, restrict people from joining a list or even ban users from a list.
Usually, the port used for the outgoing mail server/smtp service is 25. however, there might be a situation where your isp might be blocking the use of port 25 for smtp service. to circumvent this you can use an alternate port 587 for sending mails.
Each email account comes with 2gb space and you can create unlimited email accounts through the email hosting package.
Your email can be accessed using any smartphone or tablet. our email hosting is compatible on all major operating systems such as ios, android, windows mobile, symbian and blackberry.
To access your webmail interface, you can use the following url: http://webmail.yourdomainname.com. once on the login page, you would need to login with your email address and the corresponding password.
You can send and receive emails using any desktop-based email client such as microsoft outlook, outlook express, mozilla thunderbird, eudora, entourage 2004, windows mail, etc. we also have a guide on how you can configure different email clients to send/receive emails
By purchasing an email hosting package you can use your own domain name as part of your email address eg:yourname@yourdomainname.com. this adds an additional level of professionalism in your day to day email communication.
No, at the moment, we do not provide ssh access. however, most of the tasks can be easily achieved using your hosting control panel - cpanel.
While a shared hosting package cannot be used for this purpose, you can easily resell custom packages with our reseller hosting
Yes, all our servers are protected by clam av.
Yes, your data is a 100% secure and is backed-up every 5 days.
Yes, you can easily upgrade to one of our higher plans at any time.
Yes, all our hosting packages come with unlimited email hosting.
Yes, we offer a 100% risk free, 30 day money back guarantee.
Yes! our pro and business shared hosting plans allow you to host more than one website, by adding secondary domains through your hosting control panel i.e. cpanel.
In shared web hosting, multiple clients are hosted on a single server i.e. the clients share the server's resources. this helps reduce the cost, since the cost of the server and its resources are spread over all the clients/packages hosted on the server. shared hosting is perfect for personal websites, small and mid-sized businesses that do not require all the resources of a server.
There are points to consider when choosing the best-shared hosting plan for your website; these include.
● consider the traffic you're expecting for your website.
● how many websites do you want to host
● how much storage, disk space and bandwidth your website need
● the number of email accounts you need
You can check the availability of a domain name by searching for it on the whois database. it will give you the status of whether the domain name that you are looking for is available or not. doing this for multiple domain names over time can help you build a list of available domain names.
You can use the whois lookup service to find the registration status of a domain name. if the domain has not been registered and is available, you can use whois.com to register the domain name.
alternatively, if the domain name has already been registered, you can either register similar available domain names that we suggest, or use the contact information provided in order to get in touch with the owner and respectfully negotiate a sale. do note that unsolicited contact is forbidden using the information provided via the whois lookup service.
According to the rules established by icann, registrars are expected to maintain the accuracy of the domain name owner's contact details in the whois database. most registrars use the details provided by the buyer at the time the domain was registered.
in case your information does not match the whois results, you can change this information by getting in touch with your registrar who will be able to assist you in updating your information. once this information is updated, the whois record will also update accordingly. on an average, it can take 24-24 hours for this change to reflect in the whois database.
If the owner of a domain name has used the privacy protection services of their registrar, some details may be hidden within the whois lookup results. additionally, some registries proactively conceal some information in order to comply with local data privacy protection laws.
Some registrars offer privacy protection services that allow their customers to mask their actual contact details in the whois search result in order to prevent their private contact information falling into the hands of spammers and scammers. get in touch with your registrar to learn more about your options.
If you have purchased a domain, the information stored with your domain registrar is what is passed on to the registry for the whois database. get in touch with your registrar to make changes to the whois contact information for each of your domains.
Enter the domain or ip address for which you would like to conduct a whois lookup in the search box above. we will query the appropriate database and provide a recent record.
An ip is a unique address of a server on the internet. similar to how a telephone number allows you to connect to a specific phone on the telecom network, similarly, an ip address allows your computer to connect to a specific server on the internet.
domain names and ip numbers are the framework upon which the entire world wide web is built.
ip numbers are assigned to networking organisations with a record maintained by governing bodies for each ip number and the organisation to which it has been assigned. a whois ip lookup allows you track the above mentioned details for a domain.
The whois database contains details such as the registration date of the domain name, when it expires, ownership and contact information, nameserver information of the domain, the registrar via which the domain was purchased, etc.
A whois domain lookup allows you to trace the ownership and tenure of a domain name. similar to how all houses are registered with a governing authority, all domain name registries maintain a record of information about every domain name purchased through them, along with who owns it, and the date till which it has been purchased.
Our web hosting plans offer everything you need to start and succeed online. you get superfast and highly reliable web hosting services with impactful features such as ssd nvmes, control panel & 1-click installer and backups are included too. we provide 24x7 support to help you with any of your concerns related to web hosting.
Yes! website migration is absolutely a breeze with us! our dedicated migration team will help you migrate your website from another hosting provider to salama hosting at no extra cost. we ensure all your website data is preserved exactly as it is and moved to our servers seamlessly. customers switch to salama hosting for a better and faster hosting experience.
Purchasing a domain name with our web hosting package is not mandatory. you can use your domain name with our web hosting plan if you already have a domain registered. to do this, you only have to update the name servers at your domain registrar.
We accept paypal, pesapal and mobile money ( mtn momo & airtel money)
Yes, we do. in fact, we specialize in providing custom hosting solutions tailored to the unique needs of our clients. intricate hardware, network, and software solutions are no problem! speak with our representatives to know more and discuss your specific requirements and goals.
Totally. your ultimate goal is to grow your website over time. when your site traffic receives high-traffic or needs more high-powered features and tech, you can upgrade to a high-tier plan like, vps or dedicated guaranteeing dedicated resources, top-class security, and accelerated speeds
Shared hosting and reseller hosting plans are hosted on linux-based cpanel and whm servers. vps servers, cloud servers, and dedicated servers provide your choice of linux or windows server operating systems. linux operating systems available include centos, debian, ubuntu, fedora, freebsd, and more. cloud vps and dedicated server clients can also install their own os using our remote management features.
Yes, we offer migration of your existing websites and servers to our network. basic cpanel hosting even offers free migration for most users. contact us today to discuss full-service migration and setup.
Business requirements can quickly expand or shrink and our services are designed to provide flexibility and scalability. most services can be upgraded or downgraded on-demand with 1-click from the hosting dashboard.
Yes, we proudly offer risk-free 30-day money-back guarantee. while many hosting providers prioritize client-acquisition and marketing efforts, rad web hosting focuses on improving performance, reliability and security for our clients. as a result, our client-retention and satisfaction are well above industry-average. please view the refund policy for complete details.
According to a 2020 survey, here are the top reasons for a website redesign:
low conversion rates (80.8%)
high bounce rates (65%)
needs better ux (61%)
not responsive on all devices (53.8%)
outdated website (38.5%)
not seo-friendly (23.1%)
Website redesigns can be a double-edged sword for seo - done incorrectly, the results could mean disastrous consequences including significant drops in organic traffic. however, when done properly it has the potential to provide an added boost of authority and improved ux that ultimately leads to higher rankings.
they can:
improve seo and site performance
simplify the user experience
refocus your content strategy
give your site a facelift
offer faster load speeds
provide up-to-date security
Since we incorporate best seo and onpage optimization strategies, the competitor research and website architecture is an important phase in the project. we find that putting the content plan in place before design accelerates the development process and the timely integration of these different phases of the project. some clients prefer to produce their own content, which can be the most sensitive and time consuming stretch of the project. we do have a team of copywriters that will be able to produce content for your review and edits before it gets published on the website.
We typically finish a project within 30-days and often times sooner. our developers work fast and keep you in the loop at all times. from website architecture, content development to design and image selection, we provide a collaborative and transparent environment so there are no surprises along the way.
Yes. your website is a data center for google to understand who you are and what you do. additionally, it serves to address the answers your website visitors are looking for. design, content and technical requirements must be met to ensure your website is effective and serves its purpose for both organic search and paid advertisements. our developers are on target with the latest practices and strategies for onpage optimization. from creating seo-friendly urls, to optimizing page titles, metas, title tags (h1s and h2s), images and multimedia, content and lsi keywords implementation, to responsive design, boosting site speed, proper internal linking, and finally effective use of social sharing.
A domain name is the unique web address that users type into their browser to access your website, such as www.yourcompany.com.
Shared hosting and reseller hosting users may retrieve the raw access logs for their sites by logging into your cpanel control panel and following the link "raw access logs".
the error log is kept separately from the access logs. it can be found by logging in cpanel and following the link "error logs".
We have two tier 3+ data center facilities, which house our infrastructure. our dallas data center is located in the former federal reserve bank of dallas, which is in the heart of the downtown business district. additionally, we have a brand-new, state-of-the-art data center in phoenix, az. our fully-compliant data center facilities provide 24/7 enterprise-grade security and multiple network and power failovers to eliminate service disruption.
Ssl certificates are an essential part of the internet. they not only encrypt communication between your computer and the server where a website is located, but they also provide verification that a site is what it claims to be.
Ssl certificates enable data encryption on the internet and allow data to be transmitted securely from a web server to a browser. with ssl, your website can use the "https" protocol and will display a padlock in end users web browsers to indicate the connection is secure.
A control panel provides a convenient interface to easily manage various server commands, often directly in the web browser. many control panel options are available for web hosting management, but the industry-standard is cpanel. cpanel is included on all of our shared hosting and reseller hosting servers at no cost!
Web hosting is a service which connects websites and applications to the internet.
when you make a website and want other people to see it, you will need to publish (or upload) it with a web hosting service.
web hosting services store website files in powerful computers, known as servers, which are connected directly to the public internet. this connection between the network and the server usually takes place in a data center. when someone attempts to access a web address (such as radwebhosting.com), the web hosting service provides a connection to the website files and the user will see the web pages in the browser.
Of course. when placing the order simply enter your existing domain name or use the provided subdomain if available. please contact us for additional assistance if needed.
One year from the date that you first registered or transferred your domain name, it will be time to renew. at this time you have several options.
you may do nothing and let the registration lapse, at which point anyone is able to claim and register the domain as their own (see: domain expiration process). you may renew your domain with salama web hosting for another year. or you may transfer the domain to another registrar, at which point, you would no longer manage the domain through the rad web hosting client portal, but through the new registrar.
it is important to note that even if you do not host your website at rad web hosting, you may still register domains with us.
We accept payments using zengapay. please contact us to discuss additional payment options if we do not currently offer a suitable option for your needs.
Our support team is always at hand to assist you. you can take a look at all our contact details